Refund & Cancellation Policy
Last Updated: May 2026
At Goa Darshan Bus Tours, we strive to provide excellent travel experiences. Please read our cancellation and refund policy carefully before making a booking.
1. Tour & Activity Cancellations by Customer
More than 48 Hours Before Travel Date
- Cancellation made more than 48 hours before the scheduled tour/activity will receive a 90% refund.
- 10% booking and processing charges will be deducted.
Between 24 and 48 Hours Before Travel Date
- Cancellation made between 24 and 48 hours before departure will receive a 50% refund.
Less than 24 Hours Before Travel Date
- No refund will be provided for cancellations made within 24 hours of departure.
No Show
- No refund will be provided if the guest fails to arrive at the designated pickup location or misses the tour/activity.
2. Bus Rental, Taxi Rental & Private Vehicle Bookings
More than 72 Hours Before Service
- 90% refund of the booking amount.
Between 24 and 72 Hours Before Service
- 50% refund of the booking amount.
Less than 24 Hours Before Service
- No refund.
3. Cancellation by Goa Darshan Bus Tours
If a tour or service is cancelled by Goa Darshan Bus Tours due to:
- Weather conditions
- Government restrictions
- Natural calamities
- Operational reasons
- Insufficient participation
Customers may choose:
- Full refund; or
- Rescheduling to another available date.
4. Weather Conditions
Certain activities such as:
- Scuba Diving
- Watersports
- Boat Trips
- Cruises
may be affected by sea or weather conditions. In such cases:
- Alternative activity/date may be offered.
- Full refund will be processed if no alternative is available.
5. Refund Processing
Refunds are processed through the original payment method used during booking.
For payments made through Razorpay:
- Refunds are initiated from our side within 2 business days after approval.
- Depending on the bank/payment method, the amount may take 5–10 business days to reflect in the customer’s account.
- Refunds can only be issued against successfully captured payments.
6. Partial Refunds
Partial refunds may be issued where:
- Certain services were not availed.
- A tour was modified after booking.
- Operational adjustments required fare revision.
7. Contact for Refund Requests
For cancellation and refund requests, contact:
Goa Darshan Bus Tours
Website: GoaDarshanBustours.com
Email: info@goadarshanbus.com
WhatsApp: +91 9011552922
All refund requests must include:
- Booking ID
- Customer Name
- Travel Date
- Payment Reference Number
8. Force Majeure
No compensation shall be payable for delays, changes or cancellations caused by circumstances beyond our control including but not limited to:
- Floods
- Cyclones
- Heavy rainfall
- Road closures
- Government restrictions
- Strikes
- Pandemics
- Natural disasters